Where are you located?
Our store is at 76 Capital Drive in Charlottetown, PE, with plenty of parking and wheelchair access.
What are your hours?
Monday to Friday 8:00 a.m. – 6:00 p.m., Saturday 9:00 a.m. – 1:00 p.m., closed Sunday.
Do you come on-site?
Yes. We provide remote and on-site service across PEI and throughout Atlantic Canada, plus managed IT for businesses in the region. Technicians travel from our Charlottetown office — see Travel Zones for on-site travel charges on PEI.
How does remote support work?
After you contact us, a technician will ask you to install a small support tool from our Support page. Once it’s running, they can see your screen and fix the problem while you watch. You can end the session at any time.
Someone called saying they’re from Combat Computers and asked for remote access. Is that you?
We don’t make unsolicited calls asking for remote access. If you weren’t expecting the call, hang up and call us at (902) 892-7283.
Do you work with residential customers or only businesses?
Both. See Residential Services for home help and Business Services for managed IT.
Do you offer discounts for non-profits?
Yes. Through our industry partner, registered non-profits can access substantial software licensing discounts, and we can handle the application and onboarding. See Non-Profit.
Do you sell printer toner and paper?
Yes — we carry paper and toner for almost all makes and models, and service multifunction printers, scanners and fax machines.
Can you manage our business email?
Yes. We provide fully managed business-class email, including Microsoft 365 account and licensing administration.
Do you only fix things when they break?
No. Most of our business clients work with us on an ongoing basis. We monitor their systems, plan upgrades and budgets with them, and handle problems before they cause downtime.
Can you help us move to Microsoft 365 or the cloud?
Yes. We plan and handle migrations of email, files and servers to Microsoft 365 and Azure, or a hybrid of cloud and on-site servers, with minimal disruption to your team.
Do you offer password managers for businesses?
Yes. We set up and support an enterprise-grade password manager, with shared team vaults, multi-factor sign-in and easy offboarding.
How do I know my backups work?
We monitor every backup job and test restores regularly, and managed clients get a report so you can see it for yourself.
How do I get a quote?
Use the quote form or call us. We’ll start with a Business Solutions Assessment so the quote fits what you actually need.